Consumer markets have rapidly developed in recent years demanding higher levels of knowledge and skill on the part of consumers. At the same time consumer expectations have changed: The public expects policy makers to respond with speed and effectiveness to new challenges and problems.
With these challenges in mind the OECD Committee on Consumer Policy has developed a policy toolkit for consumer policy makers through the last couple of year. It has now been published. The toolkit is a practical guide that is designed to aid policy makers in using a systematic approach to identify and evaluate consumer problems and to develop, implement and review effective consumer policies.
The toolkit draws upon conventional and behavioural economics. The toolkit was mainly written by practitioners, who deal with consumer policy issues in their everyday life.
For further information, see: http://www.oecd.org/document/34/0,3343,en_2649_34267_44074466_1_1_1_1,00.html